Business Acumen: Understands business implications and decisions displays orientation to profitability Demonstrates knowledge of market and competition Aligns work with strategic goals Works within approved budget Develops and implements cost saving measures Contributes to profits and revenue Conserves organizational resourcesĩ. Managing People: Includes staff in planning, decision-making and facilitating Takes responsibility for subordinates’ actions Makes self available to staff Provides regular performance feedback Improves processes, products and services Delegates work assignments Matches the responsibility to the person Gives authority to work independently sets expectations and monitors delegated activities Provides recognition for results Prioritizes and plans work activities Uses time efficiently Plans for additional resources Sets goals and objectives organizes or schedules other people and their tasks Develops realistic action plansĨ. Leadership: Exhibits confidence in self and others Inspires and motivates others to perform well Effectively influences actions and opinions of others Accepts feedback from others Gives appropriate recognition to others Displays passion and optimism Inspires respect and trust Provides vision and inspiration to peers and subordinates Contributes to building a positive team spirit able to build morale Displays willingness to make decisions Exhibits sound an accurate judgment Supports and explains reasoning for decisions Includes appropriate people in decision-making process Making timely decisionsħ. Communications: Speaks clearly and persuasively in positive or negative situations Listens and gets clarification Responds well to questions Demonstrates group presentation skills Participates in meetings Writes clearly and informatively Able to read and interpret written informationĦ. Technical Skills: Assesses own strengths and weaknesses Participates in training and development opportunities Strives to continuously build knowledge and skill Shares expertise with othersĥ. Problem Solving: Identifies and resolves problems in a timely manner Develops alternative solutions Works well in group problem solving situations Uses reason even when dealing with emotional topicsĤ. Teamwork: Hospitality, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone’s efforts to succeed, exhibits objectivity and openness to others viewsģ. Hospitality: Manages difficult or emotional guest situations Responds promptly to guest needs Solicits guest feedback to improve service Responds to requests for service and assistance Meets commitmentsĢ. Responsibilities include interviewing, hiring, and training associates planning, assigning, and directing work appraising performance rewarding and disciplining associates addressing complaints and resolving problems.Ĭompetencies: To perform the job successfully, and individual should demonstrate the following competencies:ġ. Supervisory Responsibilities: Directly supervises all FOH associates and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Familiarize all newly hired Front-Of-House (FOH) associates with practices of restaurant and oversees training of all FOH associates. Understand and be in compliance with all policies, procedures, and laws related to unemployment, food handling sanitation, and alcohol service with a restaurant.ġ0.
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Communicate in a timely and professional manner with the five major groups we do business with.ĩ. Understand and protect the financial assets of the company at all times.Ĩ. Manages hourly associates by creating an atmosphere for on-going leadership and mentoring thereby utilizing tools like to-do lists, job performance evaluations and daily one-on-one meetings.Ħ. Maintains sanitation of the restaurant to exceed all Health Department standards.ĥ. Ensures all products are served to the proper specifications.Ĥ. Maintains, supports, and promotes company culture and philosophies.ģ. Displays confidence and a friendly disposition at all times.Ģ. Adheres to standards of professional appearance, personal cleanliness, and proper uniform. Oversees the evaluation and assignment of work and recommends personnel actions consistent with associate performance.Įssential Responsibilities: include the following and other responsibilities that may be assigned:ġ. Maintain high quality standards in regards to food production and presentation, sanitation and safety, levels of service. Summary: It is the responsibility of a Dining Room Manager to assist the General Manager in all aspects of a restaurant operation in accordance with the philosophy, culture, guidelines and objectives.
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